Purpose of the Role

To provide on-site property management services at Allegro Living build to rent development in the centre of Birmingham comprising of 603 units.

Responsible for the delivery of a first-class customer experience and responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

Provide first class customer service to residents, being the first point of for all residents and visitors
Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
Carrying out Move in and Move out inspection and inventory reports
Responding to resident enquiries and
Completing all applicant vetting in line with Savills procedures
Organising and running tenant services via third parties and in-house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
Checking Council bills invoice as needed and updating council accordingly
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out inventory report and updating meter reads on Help the move.
Carrying out mid-term inspections
Arrears chasing and reporting
Work alongside the Property Manager to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage

Working Hours - Shifts – Shifts will vary from 7am to 3.30 pm & 10.30 am to 7pm weekdays & weekends – (includes 30 minutes unpaid lunch break)

Salary - £24,000 to £28,000 P.A

#LI-DNI

Please see our Benefits Booklet for more information.

Resident Service Coordinator Days - Allegro Living, Birmingham